Policies

Welcome to KievGiftShop! Featuring all our products designed and handcrafted in Ukraine.

Payment

Accepting payments via paypal, and all major credit cards via paypal.

Shipping

Purchases are hand-made to order, please allow up to specified in product description number of days for production before your order is shipped, after received payment; unless noted ‘ready to be shipped’.

Please contact me if you need your item sooner.

I am responsible for lost by post service items.
I am not responsible for stolen items.
I will ship to the shipping address provided.
You will receive an email with tracking when your order has shipped.

International:
International packages are shipped via Ukrainian State Enterprise of Posts "UKRPOSHTA"  registered airmail (Standart Int'l Shipping). If you would like to upgrade to a different service (DHL, Ems, FedEx, Meest Express) please contact me prior to purchase. Usually it takes about 10-20 business days to arrive worldwide.
*Please note that buyers are responsible for any and all duties and customs charges that may be incurred.*
You will receive an email when your order has shipped [with tracking where applicable].

Refunds and Exchanges

If unsatisfied with your purchase, returns are accepted within 15 day of receipt or 90 day of clear payment.
Please contact me as soon as you know you will be returning / exchanging.
*Sample sale items are final sale.*

Returned items must be in the same condition as when they were sent to you. I do not accept items that have been damaged by the client. If item is not in original condition, the item will be sent back to buyer without refund.

For your protection, please return your order with an insured trackable courier and retain your receipt. I am not responsible for items damaged or lost in transit. Please include your name and invoice number, when we receive your return, your card will be credited for the merchandise amount.
Shipping charges will not be refunded on return items.

Additional Policies and FAQs

PLEASE NOTE: All pieces are created by hand, no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the photos. Images shown may differ slightly in hue, color and lightness due to variations on individual computer monitors.

KievGiftS retains all copyrights to the artwork in this shop even after sale. The images, originals and reproductions may not be reproduced without the artist’s express written consent.

Items are carefully produced in a smoke-free environment. Though, we do have our cat wandering around, for those with sensitive allergy issues.

Please contact KievGiftShop if you have any questions.